Terms of Service

Reception AI Pty Ltd ACN 699 485 419 | www.receptionai.au

Version 1.0 | Last updated: 20 October 2026

These Terms of Service (Terms) govern access to and use of the AI-powered reception services provided by Reception AI Pty Ltd ACN 699 485 419 (Reception AI, we, us or our), including through our website at www.receptionai.au. By signing an Onboarding Form, accepting these Terms online or using the Services, the Customer agrees to be bound by them. If you do not agree, do not use the Services.

1. Agreement and application of these Terms

1.1 Agreement. The agreement between Reception AI and the Customer (the Agreement) is made up of the Onboarding Form, these Terms and the Acceptable Use Policy published at www.receptionai.au (AUP). Our Privacy Policy also applies to Personal Information that we handle.

1.2 Precedence. If there is an inconsistency, the Onboarding Form prevails over these Terms, and these Terms prevail over the AUP, except that the AUP prevails on how the Services may be used.

1.3 Business use. The Services are supplied for business purposes. The Customer warrants that it is acquiring the Services for use in its business and not for personal, domestic or household use.

1.4 Authority. The person who accepts the Agreement for the Customer warrants that they are at least 18 years old and have authority to bind the Customer.

1.5 Other terms excluded. The Agreement applies to the exclusion of any terms proposed by the Customer, including in a purchase order, unless we agree to them in writing.

2. Ordering and term

2.1 Onboarding Forms. The Customer may request Services by completing an Onboarding Form, including by online sign-up or by accepting a written proposal from us. An Onboarding Form is an offer by the Customer. We may accept or decline it, and the Agreement starts on the Commencement Date once we accept it.

2.2 Trials and demonstrations. We may offer a trial or demonstration at our discretion. A trial is for evaluation only, runs for the period we specify and is provided on an as-is basis. When a trial ends, the Customer must stop using the trial Services unless it has moved to a paid plan.

2.3 Term. The Agreement starts on the Commencement Date and continues until it ends under clause 8. There is no minimum term.

2.4 Onboarding. We will configure the Services using information the Customer provides, such as business details, services and pricing, FAQs, call handling preferences, opening hours, escalation contacts and integrations. The Customer must provide that information promptly and is responsible for its accuracy and completeness.

2.5 Call forwarding. The Customer is responsible for setting up call diversion or forwarding with its telecommunications carrier. Phone numbers remain subject to carrier and regulatory rules.

3. The Services

3.1 Supply. We will provide the Services described in the Onboarding Form during the Term, with due care and skill and in accordance with the Agreement.

3.2 Licence. We grant the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the Term for its own internal business purposes.

3.3 Non-exclusive. The Services are not provided exclusively to the Customer. We may supply similar services to others, including competitors of the Customer.

3.4 Configuration and content. The Customer is responsible for the content it supplies to configure the Services, including scripts, FAQs, pricing, availability, policies and instructions. We are not responsible for the Services acting on out-of-date, incomplete or incorrect information that the Customer has supplied or approved.

3.5 Availability. We will use reasonable endeavours to keep the Services available 24 hours a day, 7 days a week. Availability may be affected by planned maintenance (for which we will give reasonable notice where practicable), unplanned maintenance, and the performance of carriers, hosting providers, internet connections and other third party services outside our control.

3.6 Support. We provide customer support during Business Hours through the channels set out on our website or in the Onboarding Form.

3.7 Changes to the Services. We may update, improve, replace or discontinue features of the Services. If we make a change that materially reduces the core functionality of the Services, we will give at least 30 days’ written notice, and the Customer may cancel the Agreement under clause 8.1 before the change takes effect.

3.8 Third party products and integrations. The Services may connect with Third Party Products such as calendars, CRMs, accounting software, and telephony and messaging providers. These are governed by their own terms. We do not control them and are not responsible for their availability, accuracy or conduct, except to the extent a defect in our integration causes the problem. The Customer must hold any accounts and licences needed to use them.

4. AI services, recording and legal compliance

4.1 Nature of AI. The Services use artificial intelligence (AI). AI can make errors, including mishearing or misunderstanding a caller, misclassifying an enquiry, giving an incomplete response or reflecting bias in underlying models. We design the Services to reduce these risks, but we do not guarantee that Outputs will be accurate, complete or suitable for every situation.

4.2 Review and escalation. The Customer must review Outputs that matter to its business (such as bookings, messages and summaries) within a reasonable time, set appropriate escalation rules for urgent, sensitive or complex matters, and remain responsible for decisions it makes based on Outputs.

4.3 Not professional advice. The Services do not provide legal, medical, clinical, financial or other professional advice and must not be used to assess clinical urgency or to make clinical or other regulated decisions. Customers in healthcare and other regulated industries must configure the Services so that matters requiring professional judgement are passed to qualified staff.

4.4 Emergencies. The Services are not an emergency service and must not be relied on to answer, route or respond to emergency calls to 000 or 112. The Customer must ensure its greetings and call flows direct anyone experiencing an emergency to contact emergency services directly.

4.5 Disclosure of AI. The Customer is responsible for ensuring that people who interact with the Services on its behalf (End Users) are told, where required by law or where it would otherwise be misleading not to do so, that they are communicating with an AI system. The Customer must not instruct the Services to deny being an AI when sincerely asked. We make disclosure options available in the configuration of the Services.

4.6 Call recording. The Services may record and transcribe calls and other interactions. The Customer is responsible for giving every notice and obtaining every consent required for recording, monitoring, transcription and AI processing under Relevant Laws, including the Telecommunications (Interception and Access) Act 1979 (Cth) and the surveillance devices and listening devices legislation of each State and Territory. We make a recording notice available in the configuration of the Services, and the Customer must keep it enabled where recording is on.

4.7 Messaging and outreach. Where the Customer uses the Services to send SMS, email or other electronic messages, or to make calls, the Customer must comply with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and applicable industry standards, including obtaining consent, identifying the sender, providing a functional unsubscribe facility and honouring opt-outs.

4.8 Regulated industries. The Customer is responsible for knowing and meeting the laws, professional standards and codes that apply to its industry, including obligations relating to health information, confidentiality and privilege. We do not review the Customer’s compliance, and nothing in the Services is a representation that the Customer’s use of them is compliant.

5. Customer responsibilities and accounts

5.1 Accounts. The Customer must keep login credentials confidential, use unique named user accounts, enable multi-factor authentication where available, and remove access promptly when a person leaves its business. The Customer is responsible for all activity under its accounts.

5.2 Cooperation. The Customer must give us the access, information and cooperation we reasonably need to provide the Services, and must maintain the equipment, connectivity and third party services it needs to use them.

5.3 Compliance. The Customer must comply with all Relevant Laws in connection with its use of the Services and its handling of Customer Data.

5.4 Notification. The Customer must tell us promptly if it becomes aware of unauthorised use of the Services, a security incident affecting its account, or a complaint about the Services that may involve a breach of law.

5.5 Monitoring. We may monitor use of the Services to confirm compliance with the Agreement, to operate and secure the Services, and to investigate suspected breaches.

6. Acceptable use

6.1 The Customer must use the Services in accordance with the AUP and must not, and must not permit anyone else to:

(a) copy, modify, reverse engineer, decompile or attempt to extract the source code or models of the Services, except to the extent the law does not allow this restriction;

(b) resell, sublicense, rebrand or otherwise make the Services available to a third party, except where we have agreed in writing (for example, under a reseller or partner arrangement);

(c) use the Services or Outputs to build, train or improve a competing product or service;

(d) introduce malware, interfere with the operation of the Services, or attempt to gain unauthorised access to the Services or related systems; or

(e) use the Services in a way that is unlawful, misleading, abusive or in breach of the AUP.

6.2 We may suspend access to the Services, to the extent necessary, if we reasonably believe that use of the Services breaches this clause or the AUP, threatens the security or integrity of the Services, or must be stopped to comply with law or a requirement of a regulator or carrier. Where practicable we will give notice and a chance to fix the issue first, and we will restore access once the issue is resolved.

7. Fees and payment

7.1 Fees. The Customer must pay the Fees set out in the Onboarding Form, which may include a setup fee, recurring plan Fees, and any usage-based or additional charges.

7.2 Invoicing and payment. All Fees are payable in advance. The setup fee is payable on acceptance of the Onboarding Form, and recurring Fees are payable at the start of each billing period set out in the Onboarding Form. The Services are provided for the period the Customer has paid for. Where the Customer has nominated a credit card or direct debit, the Customer authorises us and our payment processor to charge it for amounts due under the Agreement.

7.3 GST. Fees are stated exclusive of GST unless the Onboarding Form says otherwise. If GST applies to a supply under the Agreement, the Customer must pay an additional amount equal to the GST at the same time as the Fees, and we will provide a tax invoice.

7.4 Changes to Fees. We may change recurring Fees by giving at least 30 days’ written notice. If the Customer does not accept the change, it may cancel the Agreement under clause 8.1 before the change takes effect, and the existing Fees continue to apply for any period already paid.

7.5 Late payment. If an undisputed amount is overdue, we may give written notice requiring payment. If it is not paid within 7 days of that notice, we may suspend the Services until payment is made and charge interest on the overdue amount from the due date at the rate prescribed under the Civil Proceedings Act 2011 (Qld) for interest on judgment debts. The Customer must pay our reasonable costs of recovering overdue amounts, to the extent permitted by law.

7.6 Disputed amounts. If the Customer disputes an invoice in good faith, it must notify us in writing within 14 days of the invoice date, giving reasons, and pay the undisputed portion by the due date. The parties will resolve the dispute under clause 16.

7.7 No refunds. All Fees are paid in advance and are non-refundable, including the setup fee and any unused part of a billing period when the Agreement is cancelled or terminated. This clause does not limit any right the Customer has under the Australian Consumer Law or any other law that cannot be excluded.

8. Termination

8.1 Cancellation by the Customer. We do not impose lock-in contracts or minimum terms. The Customer may cancel at any time by giving us written notice. Cancellation takes effect at the end of the billing period for which Fees have been paid, the Customer may keep using the Services until then, and no further Fees will be charged after cancellation takes effect. To avoid being charged for the next billing period, the Customer must give notice before that period starts.

8.2 Termination for cause. Either party may terminate the Agreement immediately by written notice if the other party:

(a) commits a material breach that is not capable of remedy;

(b) commits a material breach that is capable of remedy and does not remedy it within 14 days of receiving notice requiring it to do so; or

(c) suffers an Insolvency Event.

8.3 Other termination rights. We may also terminate the Agreement by written notice if the Customer’s use of the Services breaches the AUP in a way that is serious or repeated, or if we are required to do so by law or by a regulator or carrier.

8.4 Effect of termination. When the Agreement ends for any reason:

(a) the Customer’s right to use the Services ends;

(b) the Customer must pay all Fees due for the period up to the effective date of termination;

(c) Fees paid in advance are not refunded, as set out in clause 7.7;

(d) each party must return or delete the other party’s Confidential Information on request, subject to clause 9.8 and any legal requirement to keep it; and

(e) clauses that by their nature are intended to survive (including those about payment, intellectual property, confidentiality, liability, indemnities, privacy and dispute resolution) continue to apply.

9. Customer Data and privacy

9.1 Ownership and licence. As between the parties, the Customer owns the Customer Data. The Customer grants us a non-exclusive, worldwide, royalty-free licence to use, copy, process, store and transmit the Customer Data during the Term (and afterwards for as long as we hold it under this clause 9) to provide, secure, support and maintain the Services, to comply with law and as otherwise permitted by the Agreement.

9.2 Service Data and de-identified data. We own Service Data. We may use Service Data, and Customer Data that has been de-identified and aggregated so that it does not identify the Customer or any individual, to operate, analyse and improve the Services. We will not use identifiable Customer Data to train general purpose AI models for third parties.

9.3 Privacy compliance. Each party must comply with the Privacy Laws in connection with the Agreement. The Customer is responsible for its own collection, use and disclosure of Personal Information, including giving collection notices to End Users and obtaining any required consents. We will handle Personal Information in accordance with the Privacy Laws and our Privacy Policy.

9.4 Our data protection obligations. In relation to Personal Information we hold for the Customer, we will:

(a) use and disclose it only to provide the Services, as permitted by the Agreement or as required by law;

(b) maintain reasonable technical and organisational security measures to protect it from misuse, interference, loss and unauthorised access, modification or disclosure;

(c) ensure that personnel with access to it are bound by confidentiality obligations and are appropriately trained;

(d) engage service providers (including hosting, telephony and AI model providers) only on terms that require appropriate protection of the information; and

(e) tell the Customer if we believe an instruction from the Customer would breach the Privacy Laws.

9.5 Overseas providers. The Customer acknowledges that our service providers may store or process Customer Data outside Australia. Our Privacy Policy sets out the relevant details. We will take reasonable steps in accordance with the Privacy Laws before disclosing Personal Information to an overseas recipient.

9.6 Restricted Data. The Customer must not provide Restricted Data (as defined in the AUP) through the Services except as the AUP permits.

9.7 Data breaches. If a party becomes aware of an actual or suspected Eligible Data Breach affecting Personal Information handled under the Agreement, it must notify the other party as soon as practicable, provide the information reasonably needed to assess the incident, take reasonable steps to contain and remediate it, and cooperate in any assessment and notification required under the Privacy Act.

9.8 Access, export and deletion. The Customer may access and export Customer Data through the standard features of the Services at no additional charge. On written request made within 30 days after the Agreement ends, we will provide a reasonable export of the Customer Data in a common format. After that period we will delete or de-identify the Customer Data within a reasonable time, unless we are required by law to keep it (for example, financial records) or it is held in routine backups, in which case it will be deleted in the ordinary backup cycle and protected in the meantime. Bespoke exports requiring significant effort may attract reasonable fees agreed in advance.

9.9 Assistance. We will give reasonable assistance if the Customer needs to respond to an access, correction or complaint request from an individual about information we hold on its behalf.

10. Intellectual property

10.1 Our IP. We and our licensors own all Intellectual Property Rights in the Services, including the platform, software, models, workflows, prompts, documentation and branding. Nothing in the Agreement transfers ownership of those rights to the Customer.

10.2 Customer IP. The Customer keeps ownership of its Intellectual Property Rights in the Customer Data and its branding. The Customer warrants that it has the rights needed to give us the Customer Data and to authorise our use of it under the Agreement.

10.3 Outputs. As between the parties, and to the extent the law permits, the Customer may use Outputs generated for it for its business purposes. Outputs may not be unique to the Customer.

10.4 Feedback. If the Customer gives us feedback or suggestions about the Services, we may use them without restriction or payment, provided we do not disclose the Customer’s Confidential Information.

10.5 Publicity. Unless the Customer opts out by written notice, we may name the Customer and use its business name and logo to identify it as a customer of Reception AI.

11. Confidentiality

11.1 Each party must keep the other party’s Confidential Information confidential, use it only to perform its obligations or exercise its rights under the Agreement, and not disclose it except:

(a) to its personnel, contractors and professional advisers who need to know it and are bound by confidentiality obligations;

(b) with the other party’s written consent; or

(c) as required by law, a court or a regulator, in which case it must (where lawful and practicable) notify the other party first.

11.2 This clause does not apply to information that is or becomes public other than through a breach of the Agreement, was already lawfully known to the recipient, or is independently developed. Call recordings, transcripts and End User information form part of the Customer’s Confidential Information. This clause continues after the Agreement ends.

12. Warranties

12.1 Mutual. Each party warrants that it has the power and authority to enter into and perform the Agreement.

12.2 Ours. We warrant that we will provide the Services with due care and skill, and that we will take reasonable steps to prevent malicious code being introduced into the Services by us.

12.3 The Customer’s. The Customer warrants that:

(a) the Customer Data, and its use as contemplated by the Agreement, will not breach any law or third party right;

(b) it has given the notices and obtained the consents required under Relevant Laws for its use of the Services; and

(c) the information it gives us in the Onboarding Form and during onboarding is accurate and complete.

12.4 Exclusion. Except as stated in the Agreement and to the extent the law permits, we exclude all warranties and conditions that would otherwise be implied, and we do not warrant that the Services will be uninterrupted or error free, or that Outputs will be accurate.

13. Australian Consumer Law

13.1 Nothing in the Agreement excludes, restricts or modifies any right or remedy, or any guarantee, condition or warranty, that the Customer has under the Australian Consumer Law or another law that cannot lawfully be excluded, restricted or modified (a Non-excludable Right).

13.2 To the extent the Customer has a Non-excludable Right and the law allows us to limit our liability for its breach, our liability is limited, at our option, to resupplying the relevant Services or paying the cost of resupplying them (including as permitted by section 64A of the Australian Consumer Law).

14. Limitation of liability

14.1 Excluded loss. To the extent permitted by law, and subject to clauses 13 and 14.3, neither party is liable to the other for Consequential Loss arising out of or in connection with the Agreement.

14.2 Cap. Subject to clauses 13 and 14.3, each party’s total liability to the other for all claims arising out of or in connection with the Agreement, whether in contract, tort (including negligence), under statute or otherwise, is limited to the Fees paid or payable by the Customer in the 12 months before the event first giving rise to liability.

14.3 Exceptions. The limits in this clause 14 do not apply to:

(a) the Customer’s obligation to pay Fees;

(b) liability for death or personal injury;

(c) liability for fraud or wilful misconduct; or

(d) a party’s obligations under the indemnities in clause 15.

14.4 Reliance on Outputs. To the extent permitted by law, we are not liable for loss arising from the Customer’s or an End User’s reliance on Outputs, or from the Customer’s failure to give notices or obtain consents, to the extent that the loss is caused by the Customer’s acts or omissions, including a failure to configure escalation or review Outputs as required by clause 4.

14.5 Mitigation. Each party must take reasonable steps to mitigate its loss.

15. Indemnities

15.1 By the Customer. The Customer indemnifies us against Loss we suffer or incur arising from a third party claim to the extent caused by:

(a) the Customer’s breach of clause 4 or of the AUP;

(b) Customer Data infringing a third party’s rights or breaching law; or

(c) the Customer’s failure to give notices or obtain consents required for recording, messaging or AI processing.

15.2 By us. We indemnify the Customer against Loss it suffers or incurs arising from a third party claim that the Services, used in accordance with the Agreement, infringe that party’s Australian Intellectual Property Rights. We are not liable to the extent the claim arises from Customer Data, a modification not made by us, or use in breach of the Agreement. If a claim is made or likely, we may modify or replace the Services, obtain a right for the Customer to keep using them, or, if neither is reasonably possible, terminate the affected Services.

15.3 Conduct of claims. A party seeking an indemnity must notify the other promptly, allow the indemnifying party to control the defence and settlement of the claim (but not to admit liability on the indemnified party’s behalf without consent), and give reasonable assistance at the indemnifying party’s cost. An indemnity is reduced to the extent the indemnified party’s own acts or omissions contributed to the Loss.

16. Dispute resolution

16.1 A party must not start court proceedings about a dispute arising out of the Agreement (except for urgent interlocutory or injunctive relief) unless it has first complied with this clause.

16.2 A party claiming that a dispute has arisen must give the other party written notice setting out the details. Senior representatives of each party must meet (in person or online) within 10 Business Days of the notice and try in good faith to resolve the dispute.

16.3 If the dispute is not resolved within 20 Business Days of the notice, either party may refer it to mediation by a mediator agreed by the parties or, failing agreement within 5 Business Days, nominated by the President of the Queensland Law Society (or their nominee). The mediation will take place in Brisbane or online. The parties will share the mediator’s costs equally and bear their own costs.

16.4 Each party must keep performing its obligations while a dispute is being resolved, subject to the rights to suspend or terminate in the Agreement.

17. Force majeure

17.1 A party is not liable for a failure or delay in performing its obligations (other than an obligation to pay money) to the extent it is caused by a Force Majeure Event, provided that it gives prompt notice, takes reasonable steps to limit the effect and resumes performance as soon as practicable. If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate the affected Services by written notice.

18. Notices

18.1 Notices under the Agreement must be in writing and sent by email to the address in the Onboarding Form or account details (for the Customer) or to reception@receptionai.au (for us), or by post to the address in the Onboarding Form (for the Customer) or to the postal address at the end of these Terms (for us). An email is taken to be received when sent, unless the sender receives a delivery failure message, but if it is sent after 5pm or on a day that is not a Business Day it is taken to be received on the next Business Day. A posted notice is taken to be received 3 Business Days after posting.

19. Changes to these Terms

19.1 We may update these Terms from time to time. We will give the Customer at least 30 days’ written notice, by email or through the Services, of any change that is materially adverse to the Customer. If the Customer does not agree to the change, it may cancel the Agreement under clause 8.1 before the change takes effect, and the existing Terms continue to apply until cancellation takes effect. Continued use of the Services after the change takes effect is acceptance of the updated Terms. Changes that are required by law, or that do not adversely affect the Customer, may take effect on notice.

20. General

20.1 Entire agreement. The Agreement is the entire agreement between the parties about its subject matter and replaces all earlier discussions, proposals and understandings.

20.2 Variation. Except as set out in clause 19, the Agreement may be varied only in writing signed or accepted electronically by both parties.

20.3 Assignment and subcontracting. The Customer may not assign or transfer its rights under the Agreement without our prior written consent, which we will not unreasonably withhold. We may assign the Agreement to a related body corporate or to a purchaser of our business on notice to the Customer. We may subcontract parts of the Services but remain responsible for their performance.

20.4 Severability and waiver. If a provision is unenforceable, it is severed to the extent necessary and the rest of the Agreement continues. A right is waived only if the waiver is in writing, and a failure or delay in exercising a right is not a waiver.

20.5 Relationship. The parties are independent contractors. Nothing in the Agreement creates a partnership, agency, employment or fiduciary relationship.

20.6 Electronic execution and counterparts. The Agreement may be accepted and signed electronically in accordance with the Electronic Transactions Act 2001 (Qld), and in counterparts.

20.7 Governing law and jurisdiction. The Agreement is governed by the laws of Queensland, Australia. Each party submits to the exclusive jurisdiction of the courts of Queensland and the Commonwealth courts sitting in Queensland, subject to clause 16.

21. Definitions and interpretation

In these Terms:

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Business Day means a day that is not a Saturday, Sunday or public holiday in Brisbane, Queensland.

Business Hours means 9:00am to 5:00pm on a Business Day, Australian Eastern Standard Time.

Commencement Date means the date stated in the Onboarding Form or, if none is stated, the date we accept the Onboarding Form.

Confidential Information means information of a party that is marked confidential or that by its nature is confidential, including pricing, business plans, technical information and, in the Customer’s case, Customer Data.

Consequential Loss means any indirect or consequential loss, and any loss of profit, revenue, business, goodwill or anticipated savings.

Customer means the business named in the Onboarding Form.

Customer Data means all data and content, in any form, that the Customer or its End Users submit to, or that is collected by, the Services on the Customer’s behalf, including call recordings, transcripts, messages, contact records and uploaded materials, but excluding Service Data.

Eligible Data Breach has the meaning given in the Privacy Act.

Fees means the fees and charges set out in the Onboarding Form or otherwise payable under the Agreement.

Force Majeure Event means an event beyond a party’s reasonable control that it could not reasonably have prevented, including natural disaster, fire, flood, epidemic, war, terrorism, industrial action (other than by its own personnel), failure of a utility or telecommunications network, and government or regulatory action.

Insolvency Event means, for a party, that it is unable to pay its debts as and when they fall due, has an administrator, liquidator, receiver or similar officer appointed, enters into an arrangement with its creditors, or ceases to carry on business.

Intellectual Property Rights means all copyright, patents, trade marks, designs, trade secrets, know-how and other intellectual property rights, whether or not registered.

Loss means loss, damage, cost or expense, including reasonable legal costs.

Onboarding Form means the form, proposal, plan selection or online sign-up that records the Services, Fees and other commercial details agreed between the parties.

Output means text, audio, summaries, messages and other content generated by the Services in response to Customer Data or instructions.

Personal Information has the meaning given in the Privacy Act.

Privacy Act means the Privacy Act 1988 (Cth).

Privacy Laws means the Privacy Act, the Australian Privacy Principles and any other law that regulates the handling of Personal Information and applies to a party.

Privacy Policy means our privacy policy published at www.receptionai.au from time to time.

Relevant Laws means all laws, regulations and binding codes and standards that apply to a party or to the Services, including the Privacy Laws, the Australian Consumer Law, the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), the Telecommunications (Interception and Access) Act 1979 (Cth) and State and Territory surveillance devices and listening devices laws.

Restricted Data has the meaning given in the AUP.

Service Data means usage, telemetry, log, diagnostic, performance and analytics data generated by the operation of the Services, excluding the content of Customer Data.

Services means the AI-powered reception services described in the Onboarding Form, which may include handling calls, SMS, email, social media messages and web chat, together with the related platform, portal, integrations and documentation.

Term means the period from the Commencement Date until the Agreement ends under clause 8.

Third Party Products means software, products and services supplied by a person other than us.

In these Terms, unless the context requires otherwise: headings are for convenience only; the singular includes the plural; “including” is not a word of limitation; a reference to legislation includes that legislation as amended or replaced; a reference to dollars is to Australian dollars; a reference to a time is to the time in Brisbane, Queensland; and no provision is interpreted against a party because that party prepared it.

22. Contact

Reception AI Pty Ltd ACN 699 485 419 (ABN 70 699 485 419)

Post: Unit 112, 150-152 Riseley Street, Booragoon WA 6154