Available to active, paying Reception AI customers on a current subscription plan.
Applies where Reception AI fails to answer an eligible inbound call due to a failure of the Reception AI service.
Excludes issues caused by customer configuration, call forwarding, telecommunications providers, internet or power outages, third-party systems, or events outside Reception AI’s control.
Claims must be submitted in writing within 7 days of the missed call, with details sufficient to verify the incident.
Approved claims receive one month free on the customer’s current plan. No cash alternative applies.
Maximum one free month per customer per billing period.
The guarantee does not guarantee bookings, sales or conversions and does not limit rights under Australian Consumer Law.
